Terms & Conditions

Welcome to Scentsway. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase or using our services.

1. General Information
These Terms & Conditions govern your use of the Scentsway website and the purchase of products from our online store. By using our site, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as our Privacy Policy and Returns & Refunds Policy.
Scentsway reserves the right to update or modify these terms at any time. Changes will take effect immediately upon posting to the website.

2. Use of the Website
You agree to use this website for lawful purposes only and not to engage in any activity that may:

Disrupt or interfere with the website’s functionality
Compromise the security of the website
Violate any applicable laws or regulations

We may restrict access to the website if misuse is detected.

3. Product Information
We make every effort to ensure product descriptions, images, and details are accurate and up to date. However:

Colours may vary slightly due to screen settings
Product availability may change without notice
We reserve the right to modify or discontinue products at any time

If a product is unavailable after purchase, we will contact you to arrange an alternative or refund.

4. Pricing & Payments
All prices are listed in AUD and include GST where applicable.
We reserve the right to update pricing at any time. The price displayed at checkout is the final price for your order.
Payments are processed securely through trusted third-party providers. Scentsway does not store or have access to your full payment details.

5. Orders & Acceptance
When you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.
We may cancel or refuse an order if:

The product is unavailable
Payment cannot be processed
Fraudulent or suspicious activity is detected
Incorrect pricing or product information was displayed

If your order is cancelled, you will be notified and refunded promptly.

6. Shipping & Delivery
Shipping times and costs are outlined on our Shipping Policy page.
Once your order has been dispatched, Scentsway is not responsible for delays caused by couriers, customs, or external factors beyond our control.
Customers are responsible for providing accurate delivery information. Additional fees may apply for re-delivery or address corrections.

7. Returns & Refunds
Our Returns & Refunds Policy applies to all purchases made through our website.
You may be entitled to a refund, replacement, or repair under the Australian Consumer Law if a product is faulty, damaged, or not as described.
Change-of-mind returns are accepted under specific conditions outlined in our policy.

8. Intellectual Property
All content on this website — including text, images, graphics, logos, and product designs — is the property of Scentsway and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content without written permission.

9. Limitation of Liability
To the fullest extent permitted by law, Scentsway is not liable for any:

Indirect, incidental, or consequential damages
Loss of data, revenue, or profits
Issues arising from misuse of products or failure to follow instructions

Our liability is limited to the value of the product purchased.

10. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. Scentsway is not responsible for the content, privacy practices, or policies of external sites.

11. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of NSW.

12. Contact Us
For questions about these Terms & Conditions, please contact us at info@scentsway.com.au