Privacy Policy

Scentsway respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your information when you interact with our website and services.

Information We Collect
We may collect personal information that you provide directly to us, including:

Name, email address, and phone number.
Billing and shipping address.
Payment details (processed securely by trusted third-party providers).
Order history and customer service communications.

We also automatically collect certain non-identifiable information about your device, including details about your web browser, IP address, time zone, and how you interact with our site, through cookies and analytics tools.

How We Use Your Information
We use your personal information to:

Process, fulfill, and deliver your orders.
Communicate with you about purchases, shipments, or enquiries.
Screen our orders for potential risk or fraud.
Improve and optimize our website design and performance.
Provide you with targeted advertisements or marketing communications we believe may be of interest to you (only if you have opted in or interacted with our brand).

Disclosure of Information
We only share your information with trusted third parties necessary to run our business, including:

Payment Processors.
Shipping & Logistics Providers.
Marketing & Analytics Platforms.

We do not sell or rent your personal information to any third party.

Cookies & Tracking Technologies
Our website uses cookies, pixels, and tracking technologies to:

Provide core shop functionality (like remembering items in your shopping cart).
Enhance your browsing experience and remember your preferences.
Analyse website traffic, user behaviour, and store performance.
Support our marketing and retargeting campaigns on platforms like Google and Meta.

By continuing to use our website, you consent to our use of these tracking technologies. You may disable cookies at any time through your browser settings, though this may affect your ability to use certain features of our store (such as the checkout function).

Data Security & Retention
We take reasonable technical and organizational steps to safeguard your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Payment information is fully encrypted and handled exclusively by secure, PCI-DSS compliant third-party payment providers.
When you place an order through Scentsway, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Access & Correction
You may request access to, or correction of, the personal information we hold about you at any time.
For all privacy enquiries or data requests, please contact us at info@scentsway.com.au